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Frequently asked Questions

Here's some Frequently asked Questions, Get to know us better

  • What types of file should i send for printing ?
    you can share > PDF (Adobe reader PDF) > JPEG (High Resolution JPEF) > AI (Adobe Illustrator) > PSD (Adobe Photoshop) Low resolution JPEGS, or GIfs or any other files cant be use to Print, it gets blury. For Banner Keep .5 to 1 inch Bleed area all 4 sides for text matters. Vector artworks /Files are scalable to any size. it never loses resolution.
  • What if i am not sure about my file or proof of the banner?
    We always works with Proof fist, if you approve the proof then and then only artwork goes Print.
  • Can i chage my artwork after approval ?
    Once you approve any artwork it will directly go to print. it can not be changed.
  • What is Printing Resolution bannersprime use ?
    at Bannersprime Our Eco-solvent printers are capable of printing up to 720 dpi, while our UV printers can produce prints of up to 1000 dpi. Additionally, we offer both solvent and UV printing options for our banner and decal media.
  • What about Double sided banner ?
    we can not print Double sided, but we can do is we print two diffrent banners and attach them together. this will also increse durablity of banners.
  • How is shipping calculated
    we use fixed rate shipping rates for anywhere in United states, also rates are dependat on size of order.
  • What can i expect for Quality ?
    At Bannersprime, we stand behind the quality of our products and offer a 100-day promise to ensure that they are free from any manufacturing defects. If you experience any issues with your product due to a manufacturing defect within this time frame, we will either replace it or provide you with a credit equal to its value. However, please note that we may need to investigate the claim to determine if it is covered by our guarantee.
  • how is grommet arranged or placed ?
    we include grommets every three to four feet apart as per stander oprating process. if you need more grommets or any other requirement just mention it at time of placing order in "other Comment section" .
  • What if my print is lost by your shipping carrier?
    In the event that your order is lost by the shipping carrier, we will initiate an inquiry into the missing package and provide you with a new printout using Priority Shipping.
  • What is return policy ?
    If theres any errors on your order after you approve the artwork, we'll send you a new banner with priority shipping at no cost. We'll also give you a full refund if you prefer. To receive a refund or replacement banner, customers must follow our reporting process within 48 hours of receiving their order. Refund wil be isuued in 48 Hours if the Online ticket is approved and will be processed and credit back to the original form of payment. if manufacturing Defects : We take pride in creating custom orders that meet our customers' specific needs. Each order undergoes two quality checks to ensure accuracy. If by chance there is a manufacturing error, we will promptly correct the mistake and send a replacement order with priority shipping at no extra charge. We will also refund the full cost of the order if preferred. To qualify for a refund or replacement, customers must follow our reporting process within 48 hours of receiving their order. Please note that we cannot accept returns for non-manufacturing defects as each order is uniquely made to the customer's specifications. What if my order is Delayed our website uses a guaranteed delivery date and if we miss the date, we will issue a shipping refund. Exceptions Our delivery is based on the assumptions that all information to process the order including any graphic we recive with order. if theres any delay in any information from the customer, it might delay delivery date. we use shipping carriers to ship out orders. theres might be a delay from them. in those instances, we do not take responsiblity for delay.
  • What if colors on the banner didnt come as i expected ?
    We has made substantial investments in state-of-the-art printing and finishing technology, which enables us to produce high-quality prints at resolutions of up to 1000 dpi. Although we calibrate our printers to ensure accurate color matching, we cannot be held responsible if the colors do not match the order. The appearance of the thumbnail may differ on our equipment and screens compared to yours. Therefore, we do not offer refunds or accept returns based on color, depth, or tone.
  • Can you make slits on banner to pass throug winds ?
    we can make slits/ semi circle cuts on banner to pass winds for an additional charge.
  • Is my Banner waterproof ?
    yes we use industry grade materials to make banners. these are waterproof but no need to wash it hard, you can use only wet cloth and wipe the dirt out.

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